Enaiblers Returns & Refund Policy
Welcome to Enaiblers!
By using our website or purchasing our Products, you agree to this Returns & Refund Policy. This policy applies to our digital microscopes (for research use only) and our software offerings (including our digital pathology suite and AI models, whether provided as a one‐time license or a monthly subscription).
- Scope & Definitions• “Products” means our digital microscopes and software offerings.• “Subscriber” or “you” refers to the customer purchasing or using our products.
- Digital Microscopes – Returns & Refunds• If you receive a defective or incorrect microscope, please notify us within 30 days of receipt.• To initiate a return, contact us at sales@enaiblers.com to obtain a Return Merchandise Authorization (RMA) number.• Returned hardware must be in its original condition and packaging. Once inspected, you will receive a replacement or refund.
- Software Products• All software sales—whether an outright license or a monthly subscription—are final once the product is activated or downloaded.• For monthly subscriptions, you may cancel to stop future billing; fees already charged will not be refunded.• If you encounter technical issues or a defect in our software, please contact our support team promptly so we can assist.
- Order Cancellations• Orders may be canceled before shipment (for physical products) or before software activation/download.• After shipment or activation, only defective or incorrect Products are eligible for return. Unauthorized cancellations or returns may not receive a refund.
- Warranty & Limitation of Liability• Our warranty is limited to repairing or replacing Products that prove defective or do not conform to the description provided on our website.• In no event shall Enaiblers AB be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Products.
- Changes to This Policy• We reserve the right to modify this policy at any time without notice. The current version is always posted at www.enaiblers.com/returns-and-refund-policy.• Your continued use of our website and products indicates acceptance of any updates.
- Contact UsIf you have questions or need to request a return or cancellation, please contact us at:
Enaiblers AB
Dag Hammarskjölds 34, Floor 4
Uppsala Science Park
Uppsala, Sweden
Company Reg. No. 559377-4465
Email: sales@enaiblers.com
Thank you for choosing Enaiblers. We appreciate your trust and are committed to providing quality products and service.
